Nature Hills Support and Knowledge Base
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After You Order
When will my order ship?
Tracking your order
My plant died, how do I get it replaced?
Do you contact me when my order ships?
Delaying the shipment of my order.
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How do you account for weather when shipping?
Why does my confirmation say the item(s) will ship much later than now?
Product and Plant FAQs
How do I use the Root Booster fertilizer?
What is a bareroot plant?
What is a “Sprinter Pot”?
How can I tell if a plant is poisonous to my pet?
When You Order Online
How big and how tall are your plants?
Why am I getting a restricted message when trying to order a plant or tree?
If an item is out of stock, when will it be available again?
Do you guarantee you plants?
Do you have a print catalog available?
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Getting started with us
Creating an account
I created an account, but it does not show the order I placed. Why?
Gifts and coupons
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