Nature Hills Support and Knowledge Base
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After You Order
When will my order ship?
How can I track my order?
My plant died, how do I get it replaced?
Do you contact me when my order ships?
Can I delay or postpone the shipment of my order?
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What does "Weather Permitting" mean?
Why does my order confirmation say the order ships at a later time?
Product and Plant FAQs
How do I use the Root Booster fertilizer?
What is a bareroot plant?
What is a “Sprinter Pot”?
How can I tell if a plant is poisonous to my pet?
When You Order Online
What is a growing zone, and what zone am I in?
How big and how tall are your plants?
Why am I being told my plant is restricted?
The plant I want is out of stock. When will it be available again?
Do you guarantee you plants?
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Getting started with us
Creating an account
I created an account, but my order isn't showing up. Why?
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