After You Order

Folder for adding Your order articles

When will my order ship?
Shipping times vary based on the item, the time of year, and your growing zone.  Once any item ships, you'll get a tracking email sent right away to th...
Wed, Apr 28, 2021 at 1:20 PM
Tracking your order
If you have placed on order online, and created an account before your ordered (or when you ordered), you can log in and check the status at naturehills.com...
Tue, Oct 20, 2020 at 10:03 AM
My plant died, how do I get it replaced?
Unfortunately, when working with live plant material, loss can occur.  In the unfortunate event that you loose your plant, tree or shrub, Nature Hills does ...
Wed, Nov 4, 2020 at 10:39 AM
Do you contact me when my order ships?
Nature Hills will contact you as soon as your order ships.  An automated email message is generated each time an items from your order is shipped.  That way...
Tue, Oct 20, 2020 at 11:20 AM
Delaying the shipment of my order.
If you have special requests regarding the shipment of your order, including delaying the shipment until a later date, please contact us immediately.  We wi...
Tue, Oct 20, 2020 at 10:50 AM
I ordered, but didn't receive an order confirmation or receipt.
If you ordered and didn't receive an order confirmation or receipt, first check your email's spam or junk folder.  Sometimes, the messages will ge...
Thu, Apr 8, 2021 at 7:41 AM
Why is there a cancel fee assessed?
At Nature Hills Nursery, we work off of a 100% live inventory.  The count on the site is the count in our field.  Whenever an item(s) is ordered, we automat...
Fri, Jan 15, 2021 at 5:29 PM