After You Order

Folder for adding Your order articles

When will my order ship?
Shipping times vary based on the item ordered, the time of year, and your growing zone.  Once any item ships, you'll get a tracking email sent right awa...
Tue, Mar 12, 2024 at 4:44 PM
How can I track my order?
If you have placed on order online, and created an account before your ordered (or when you ordered), you can log in and check the status at
Fri, Sep 3, 2021 at 10:28 AM
My plant died, how do I get it replaced?
Unfortunately, when working with live plant material, loss can occur.  In the unfortunate event that your plant, tree or shrub dies, Nature Hills does offer...
Fri, Feb 18, 2022 at 9:20 AM
Do you contact me when my order ships?
Nature Hills will contact you as soon as your order ships.  An automated email message is generated each time any items from your order are shipped.  That w...
Wed, Jan 12, 2022 at 10:50 AM
Can I delay or postpone the shipment of my order?
If you have special requests regarding the shipment of your order, including delaying the shipment until a later date, please contact us immediately.  We wi...
Fri, Feb 18, 2022 at 9:20 AM
I ordered. Why have I not gotten a confirmation or receipt?
If you ordered and didn't receive an order confirmation or receipt, first check your email's spam or junk folders.  Sometimes, the messages will get...
Fri, Feb 18, 2022 at 9:20 AM
Why is there a fee for cancelling?
At Nature Hills Nursery, we work off of a 100% live inventory.  The count on the site is the count in our fields.  Whenever an item(s) is ordered, we automa...
Tue, Jul 25, 2023 at 2:21 PM