At Nature Hills Nursery, we work off of a 100% live inventory. The count on the site is the count in our fields. Whenever an item(s) is ordered, we automatically deduct from that count. When a cancel is requested, this process is disrupted.
We want to ensure that whenever a product is removed from inventory and entered back into it for future customers to purchase from; we are still confident in our inventory numbers. This takes manual labor and partnership from several members of our team (from service to fulfillment, inventory and our growers). Therefore, a small fee is retained in these cases. Please remember that we do our best to be as responsive as possible via phone and email. So, if you have questions about the product or our services, do not hesitate to reach out to us with them - we are happy to help!
Our cancellation policy is clearly outlined in our Terms & Conditions - which are posted on every page of our website and which are presented at checkout as well. Here is a link to those terms: www.naturehills.com/terms-conditions.