At Nature Hills Nursery, we work off of a 100% live inventory.  The count on the site is the count in our field.  Whenever an item(s) is ordered, we automatically deduct from that count.  When a cancel is requested, this process is disrupted.  We want to ensure that whenever a product is removed from inventory and entered back into it for future sales, we are still confident in our inventory levels.  This takes manual labor and partnership from several members of our team (from service to fulfillment and from inventory to our growers).  Therefore a small fee is retained in these cases.  Please remember that we do our best to be as responsive as possible via phone, email and chat.  So, if you have questions about the product or our services, do not hesitate to reach out to us with them.